1. Introduction
This Privacy Policy describes how creativeDNA (U) LTD (“creativeDNA,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit creativedna.co.ug, contact us, or use our general technology and design services.
This policy does not cover the NTV GO mobile application. For that product, see our NTV GO Privacy Policy.
2. Data controller
creativeDNA (U) LTD
Ntinda-Kisaasi Road, Kampala, Uganda
Email: admin@creativedna.co.ug
Phone: +256 779 273959
3. Information we collect
Information you provide
When you email us or otherwise contact us, we receive the information you choose to send (such as your name, email address, phone number, and message content). Our website uses mailto links rather than server-side contact forms, so we only receive data you voluntarily include in your email.
Information collected automatically
Our website is hosted on GitHub Pages. Hosting providers may process standard server logs (such as IP address, browser type, referring URL, and access times) for security and operational purposes. We do not currently use analytics cookies or tracking pixels on this website.
Fonts and external resources
We load web fonts from Google Fonts. Google may process technical data according to its own privacy policy when fonts are requested by your browser.
4. How we use information
We use personal information to:
- Respond to enquiries and provide customer support
- Deliver and manage our technology, design, and consulting services
- Operate, maintain, and improve our website
- Comply with legal obligations and protect our rights
5. Legal bases
Where applicable under data protection law, we rely on: (a) your consent; (b) performance of a contract or steps prior to entering a contract; (c) our legitimate interests in operating our business and communicating with clients, balanced against your rights; and (d) compliance with legal obligations.
6. Sharing and processors
We do not sell your personal information. We may share information with:
- Service providers who assist us (e.g. hosting via GitHub, email providers), subject to confidentiality obligations
- Professional advisers where reasonably necessary
- Authorities when required by law or to protect rights and safety
7. Retention
We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Enquiry emails are typically retained for the duration of the business relationship and a reasonable period thereafter.
8. Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure.
9. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal information, object to processing, request portability, or withdraw consent. To exercise these rights, contact us at admin@creativedna.co.ug. You may also lodge a complaint with a relevant supervisory authority.
10. Children
Our website and general services are not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children through this website.
11. International transfers
Your information may be processed in Uganda and, where we use services such as GitHub or Google Fonts, in other countries. We take steps to ensure appropriate safeguards where required.
12. Mobile applications
Our mobile applications, including NTV GO, are governed by separate privacy policies. See the NTV GO Privacy Policy and the NTV GO product page.
13. Changes
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of the website after changes constitutes acceptance of the updated policy where permitted by law.
14. Contact
For privacy-related questions or requests, contact:
admin@creativedna.co.ug