1. Acceptance
By downloading, installing, or using the NTV GO mobile application (“App”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the App.
These Terms apply to the App only. Use of the creativedna.co.ug website is governed by our separate website Terms of Service. Your use of the App is also subject to the NTV GO Privacy Policy and the terms of the app store from which you downloaded the App (Google Play or Apple App Store).
2. The service
NTV GO is a news and live television application that lets you:
- Read news, sport, and business stories from NTV Uganda and related properties
- Watch live streams of NTV and Spark TV
- View TV programme schedules
- Save stories, search headlines, and check weather forecasts
- Submit feedback and, where enabled, contribute photos, videos, or story submissions
We may add, change, or remove features at any time. The App is provided free of charge, though it may contain advertising.
3. Accounts
Some features may require you to create an account or sign in. You are responsible for keeping your login credentials confidential and for all activity under your account.
You must provide accurate information and notify us promptly of any unauthorised use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security or legal risk.
To delete your account and associated data, see our account and data deletion page.
4. User content
If you submit photos, videos, text, comments, or other materials (“User Content”) through the App, you represent that:
- You own the content or have all necessary rights and permissions to submit it
- Your submission does not infringe any third party’s rights or violate applicable law
- You have obtained consent from any identifiable individuals appearing in your submission
By submitting User Content, you grant creativeDNA (U) LTD and its media partners (including NTV Uganda) a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, broadcast, and display that content in connection with the App, NTV programming, and related digital properties. This licence continues for content that has already been published or broadcast, even if you later delete your account.
We may review, moderate, reject, or remove User Content at our discretion. We are not obligated to publish any submission.
5. Acceptable use
You agree not to:
- Use the App for any unlawful, harmful, or fraudulent purpose
- Submit false, misleading, defamatory, harassing, or hateful content
- Upload malware, spam, or material that violates others’ privacy or intellectual property
- Attempt to reverse engineer, scrape, or interfere with the App or its servers
- Circumvent security, access controls, or geographic restrictions
- Impersonate any person or misrepresent your affiliation with NTV or creativeDNA
6. Intellectual property
The App, its design, software, trademarks, and all NTV-branded news content, video, and live streams are owned by creativeDNA (U) LTD, NTV Uganda, Africa Broadcasting (U) Ltd, or their licensors. You receive a limited, non-transferable, revocable licence to use the App for personal, non-commercial purposes in accordance with these Terms.
You may not copy, redistribute, record, or commercially exploit App content except as expressly permitted within the App or with prior written permission.
7. Advertising
The App contains advertising. Ad partners may serve and measure ads based on device identifiers and usage data, as described in our Privacy Policy. Your interaction with ads is also subject to the advertiser’s terms and policies.
8. Third-party services
The App may link to or integrate third-party services (such as app stores, analytics, advertising, or social login). We are not responsible for third-party content, policies, or practices. Your use of those services is at your own risk.
9. Disclaimers
THE APP AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
News and live content may be delayed, interrupted, or contain errors. We do not warrant that the App will be uninterrupted, error-free, or free of harmful components.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, creativeDNA (U) LTD AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE APP.
OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE APP SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE APP IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) USD $100. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
11. Termination
We may suspend or terminate your access to the App at any time, with or without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties.
You may stop using the App at any time and may request deletion of your account and personal data as described on our delete account & data page.
12. Governing law and disputes
These Terms are governed by the laws of the Republic of Uganda, without regard to conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of the courts of Uganda, unless otherwise required by mandatory consumer protection law in your country.
13. Changes
We may update these Terms from time to time by posting a revised version on this page and updating the “Last updated” date. Material changes may also be communicated through the App where appropriate. Continued use of the App after changes become effective constitutes acceptance of the revised Terms where permitted by law.
14. Contact
creativeDNA (U) LTD
Ntinda-Kisaasi Road, Kampala, Uganda
Email: admin@creativedna.co.ug
Phone: +256 779 273959
Learn more on the NTV GO product page or visit NTV GO Support.